Terms and Conditions

-Turnaround of our handmade, custom product is dependent upon the request(s) of the customer. An estimated delivery time can be discussed between artisan and customer, however, due to the nature of craftsmanship, there may be delays and this estimation may not be entirely accurate. We ask that you are patient while we design and bring to life your one-of-a-kind leather piece. It is well worth the wait!

-We want nothing more than to make our customers happy, however, Cool Tool Leather reserves the right to withdraw or cancel services at any point in time. The dignity of our artisans stands at the forefront of our craft, as we believe that quality begins with care. 

-Cool Tool asks that any art placed onto any piece for a customer be owned intellectually by said customer, be used with permission, or be within the public domain. We do not intend to infringe on the copyright or intellectual property of any entity or individual. If you believe we are infringing upon your copyright or intellectual property, we encourage you to reach out so that we can rectify the situation.

-At any point during the creation process or if you are unsatisfied with what you have already received, we urge you to reach out to us and allow us a chance to fix or modify the product to your satisfaction. We take pride in our work and guarantee each piece for life.